RESTON, Va., Nov. 10, 2026 (GLOBE NEWSWIRE) -- Regula, a global developer of identity verification solutions, receives industry recognition for combining robust fraud prevention with seamless identity verification workflows, which helps businesses improve onboarding speed, conversion, and user experience. Presented by TMC’s CUSTOMER magazine, the CUSTOMER Experience Award recognizes technologies that improve how businesses attract, engage, support, and retain customers.
The 2026 CUSTOMER Experience Innovation Award recognizes Regula’s seamless identity verification UX and frictionless customer onboarding
For Regula, the award highlights a company’s core approach to identity verification: making security checks easier for legitimate users while detecting and preventing fraud. From document and biometric verification solutions to the Regula IDV Platform, Regula works to remove unnecessary steps, reduce friction, and make the entire process more convenient without compromising security.
Customer results: Higher conversion, faster onboarding, and more automation
The business impact is already visible in customer deployments:
78% increase in mobile account-opening conversion: Cambodia’s ABA Bank improved its digital onboarding process with Regula Document Reader SDK, while reducing customer acquisition costs by 65%.
96% customer conversion: In Chile, Agile Ingeniería y Consultoría deployed Regula’s technology for telecom identity verification, supporting more than 300,000 identity checks per month.
Onboarding in under 30 seconds: Digital identity provider REACT automated more than 90% of verification processes and achieved document verification accuracy exceeding 99.5%, while significantly reducing manual work.
How Regula improves customer experience in identity verification
Identity verification is often one of the first interactions between a business and a new customer. Complicated document capture, repeated data entry, and lengthy verification processes can turn that interaction into a barrier.
Regula’s identity verification solutions address these challenges by automating document and biometric checks, reducing manual data entry, and helping users complete verification with fewer steps. Automatic document recognition and data extraction save users from typing information themselves, while image quality checks help them capture documents correctly. NFC verification makes it even easier by letting users simply tap their electronic passport or ID card against their smartphone to securely retrieve identity data and a high-quality portrait directly from the chip. Behind the scenes, authenticity checks, liveness detection, and facial biometrics help businesses detect fraud without adding unnecessary complexity for customers.
With the Regula IDV Platform, businesses can bring these capabilities together in a single ecosystem and adapt verification steps to different customer journeys and risk levels. This allows organizations to keep routine checks straightforward, introduce additional verification when needed, and avoid asking users to repeat steps unnecessarily. The platform also gives teams visibility into verification sessions, helping them identify where users encounter difficulties and improve the process over time.
“Customer experience and security should not be competing priorities. People want to access services quickly and without unnecessary complications, while businesses need confidence that they are dealing with the right person. Our goal is to make sophisticated identity checks work smoothly in the background and apply additional verification only when it is needed. This award recognizes that focus on making identity verification both trustworthy and easy to use,” says Ihar Kliashchou, Chief Technology Officer at Regula.
Regula’s identity verification technology earns customer and industry recognition
The 2026 CUSTOMER Experience Innovation Award is the latest in a series of distinctions Regula has received for its identity verification technology, ease of use, and customer experience.
Earlier, in the G2 Grid Report for Identity Verification | Spring 2026, Regula earned Leader recognition, with customer feedback highlighting 94% for ease of use, 97% for ease of doing business with, and 99% for quality of support.
To learn more about Regula’s identity verification capabilities and how they impact customer experience across various industries, visit the company’s website.
About Regula
Regula is a global developer of identity verification (IDV) solutions and forensic devices, trusted by over 2,000 organizations across regulated industries worldwide. Regula IDV solutions deliver end-to-end document verification, biometric authentication, and identity lifecycle management. They enable organizations to prevent fraud by ensuring the integrity of every signal behind each decision. Built on 34 years of document forensics expertise, fully proprietary technology, and an in-house forensic laboratory, Regula maintains the world’s largest template library of 16,000+ ID templates from 254 countries and territories. The company’s technologies are deployed at 80+ border control authorities worldwide. Regula was recognized in the 2025 and 2026 Gartner® Magic Quadrant™ for Identity Verification.
