TORONTO--(BUSINESS WIRE)-- Messagepoint, a leading customer communications management (CCM) solutions provider, today announced MARCIEAssure™, a new AI-powered quality assurance solution designed to dramatically reduce the time, effort, and risk associated with preparing Medicare Advantage Annual Notice of Change (ANOC) and Evidence of Coverage (EOC) documents.
Messagepoint's MARCIEAssure is an AI-powered QA solution that reduces the time, effort, and risk associated with ensuring Medicare Advantage ANOCs and EOCs are accurate and comply with CMS requirements.
Medicare Advantage payers face increasing pressure to deliver accurate, compliant member materials efficiently. This is particularly challenging when preparing the complex ANOC and EOC documents mandated by the Centers for Medicare & Medicaid Services (CMS) for the Medicare Annual Enrollment Period (AEP). Working under tight CMS deadlines, health plans typically rely on manual quality assurance reviews that are slow, inconsistent, and prone to human error. Thousands of elements are reviewed, including plan benefit data, CMS model document content, and other details, leading to resource bottlenecks, elevated compliance risk, and high operational costs. For large health payers, this means thousands of hours spent on QA processes for these documents each year, ultimately compromising time to market and accuracy.
MARCIEAssure addresses these challenges with AI-powered quality assurance reviews, enabling unparalleled accuracy, compliance, and speed. Built leveraging Messagepoint’s proprietary AI platform, MARCIE (Messagepoint Automation, Rationalization and Content Intelligence Engine), MARCIEAssure validates the accuracy and compliance of Medicare Advantage ANOC and EOC documents. The solution automates thousands of checks across hundreds of pages to ensure alignment with CMS model documents, Plan Benefit Package (PBP) data, and other plan data, reducing QA review cycles by up to 80%.
“The complexity of managing Medicare Advantage member documents and communications requires a new approach,” said Sohail Malik, Vice President and Practice Leader, Healthcare Solutions, at Messagepoint. “With MARCIEAssure, Messagepoint enables health plans to harness the power of AI in the QA process—eliminating human error in review cycles, ensuring regulatory compliance, and enabling the delivery of ANOC and EOC documents faster and more cost-effectively than ever before.”
Messagepoint’s platform is used to manage member communications, including those supporting sales and marketing, enrollment, and servicing for approximately 18% of Medicare Advantage plan members in the U.S. Messagepoint’s Healthcare Touchpoint Exchange is a purpose-built member communications management solution supporting key Medicare Advantage documents, including ANOCs, EOCs, Summary of Benefits, and others. The organization has a long-standing history of supporting health plans with innovative solutions that enable the efficient creation, updating, and management of all member materials and communications.
MARCIEAssure will be generally available in June 2026.
To learn more, visit Messagepoint at the RISE Medicare Marketing & Sales Summit, February 25–27, 2026, in Las Vegas, or visit www.messagepoint.com/MARCIEAssure.
About Messagepoint Messagepoint is a leading provider of customer communications management software. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring, and managing complex customer communications for non-technical (business) users. Customers rely on its award-winning platform to consistently deliver exceptional, highly personalized customer communications across all platforms and channels. For more information, visit www.messagepoint.com.
